Disclaimer

Tigozen.com is an e-commerce platform operated from Rajkanika, Kendrapara District, Bhubaneswar, Odisha, India. We facilitate the sale and delivery of a diverse range of products to customers within our designated service areas. By accessing, browsing, or using Tigozen.com, you acknowledge that you have read, understood, and agreed to this disclaimer in its entirety.

We reserve the right to modify, update, or revise this disclaimer at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

We currently deliver the following product categories:

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on Tigozen.com are accurate and up to date. However, we do not warrant that product descriptions or other content on our platform is fully accurate, complete, reliable, current, or error-free.

• Product images are for illustrative purposes only. Actual products may vary in appearance, colour, size, or packaging due to manufacturing updates or screen display differences.
• Prices are subject to change without notice due to market fluctuations, supplier pricing, seasonal availability, or ongoing promotions.
• Product availability is not guaranteed. Items shown as available may become out of stock after your order is placed; you will be notified promptly in such cases.
• Technical specifications for electronics and appliances are sourced from manufacturers and may be updated by them without notice to us.
• In case of any pricing error or discrepancy, Tigozen.com reserves the right to cancel the affected order and issue a full refund.

Tigozen.com offers delivery within designated service areas in and around Rajkanika, Kendrapara District, and Bhubaneswar, Odisha. All estimated delivery timelines are indicative only and are subject to factors beyond our reasonable control, including:

• Road conditions, traffic congestion, or transportation disruptions in Odisha.
• Adverse weather including heavy rainfall, cyclones, or flooding — events common to the Odisha coastal region.
• Public holidays, local bandhs, or government-imposed restrictions.
• High order volumes during festive seasons, promotional events, or special occasions.
• Force majeure events including natural disasters, pandemics, infrastructure failures, or civil unrest.

Tigozen.com shall not be held liable for any loss, damage, or inconvenience arising from delivery delays caused by circumstances beyond our reasonable control. Risk of loss and title for purchased products passes to you upon delivery to the address specified in your order.

For fresh vegetables, groceries, and fast food items, Tigozen.com handles all products with care using appropriate packaging standards. However, the following conditions apply:

• Customers must inspect all perishable items upon delivery and report any damage, spoilage, or quality concerns within 2 hours of receipt.
• Fast food and freshly prepared items must be consumed promptly upon delivery. We are not responsible for health issues arising from delayed consumption after delivery.
• We source produce primarily from local suppliers in the Kendrapara and Odisha region and cannot guarantee organic certification unless explicitly stated in the product listing.
• Nutritional information provided for food items is indicative only and may vary due to natural variation in produce and preparation methods.
• Shelf life of perishable items is not guaranteed beyond the point of delivery. Customers are advised to store goods appropriately immediately upon receipt.

For non-perishable products including electronics, furniture, and home appliances sold on Tigozen.com, the following terms apply:

• Warranty terms are governed solely by the respective manufacturer or brand. Tigozen.com acts as a retailer and does not independently warrant electronic or appliance products beyond the manufacturer’s warranty.
• Installation services, where offered, are subject to separate terms and additional charges. We do not accept liability for property damage arising during installation carried out by third-party service providers.
• Furniture assembly, where applicable, is the responsibility of the customer unless an assembly service has been explicitly purchased at checkout.
• Returns and replacements for electronics and appliances must be initiated within the stipulated period in original, undamaged packaging, subject to our Return Policy.
• For high-value appliances, delivery to the doorstep is standard. Additional charges may apply for in-home placement or installation.

To the fullest extent permitted by applicable law, Tigozen.com, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses resulting from:

• Your access to, or inability to access or use, the Tigozen.com platform or any of its services.
• Any conduct or content of any third party on the platform, including third-party sellers or service providers.
• Unauthorised access, use, or alteration of your orders or personal information.
• Defective, damaged, or unsatisfactory products beyond what is covered under our Returns Policy.

Our total cumulative liability to you for any claim arising out of or relating to your use of Tigozen.com shall not exceed the total amount paid by you for the specific order giving rise to the claim.

While Tigozen.com takes reasonable measures to ensure food safety and hygiene for all food-related products, customers with known allergies, dietary restrictions, or medical conditions are strongly advised to:

• Carefully review all product ingredient labels and allergen information before purchase or consumption.
• Consult a qualified healthcare professional before consuming any product about which they have health-related concerns.
• Not rely solely on product descriptions on Tigozen.com for medical or dietary decisions.

Tigozen.com shall not be responsible for any adverse health reactions arising from product consumption by individuals who did not review allergen and ingredient information provided on the platform.

All content on Tigozen.com — including text, graphics, logos, product images, page layouts, and software — is the property of Tigozen.com or its content suppliers and is protected under applicable Indian intellectual property laws, including the Copyright Act, 1957, and the Trade Marks Act, 1999.

Unauthorised reproduction, distribution, modification, or commercial use of any content from Tigozen.com is strictly prohibited and may result in legal action. Limited personal, non-commercial use of content is permitted provided our ownership rights are acknowledged.

Customer personal information collected during the ordering and delivery process — including name, address, contact details, and payment information — is used solely for the purpose of fulfilling orders, improving our services, and communicating with customers about their orders and account activity.

Tigozen.com does not sell or share personal data with third parties for independent marketing purposes without your explicit consent. Our data collection, storage, and usage practices are governed by our Privacy Policy, which forms part of our overall terms of service and complies with applicable Indian data protection laws.

This disclaimer and all matters arising from or connected with it shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other applicable statutes.

Any disputes arising from the use of Tigozen.com or its services shall be subject to the exclusive jurisdiction of the courts located in Kendrapara District, Odisha, India. By using our platform, you consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in Kendrapara.

For questions, grievances, or clarifications regarding this disclaimer, our products, or our services, please reach out to us through any of the following channels: