Privacy Policy

Who we are

Tigozen (“we”, “us”, “our”) is an online ecommerce business operated from Rajkanika, Kendrapara district, Odisha, India, offering vegetable fast food, grocery, home essentials, and furniture for delivery to our customers. This policy applies to purchases and account activity on Tigozen.com.

Information we collect

We collect information you give us directly, information generated automatically when you use our site, and information from payment or delivery partners we work with.

Information you provide

• Name, phone number, and email address
• Delivery address and landmark details
• Order history and items in your cart
• Any messages you send to our support team

Information collected automatically

• Device type, browser, and IP address
• Pages viewed and how you navigate the site
• Approximate location, where permitted, to show delivery availability

Information from third parties

• Payment confirmation from our payment gateway provider (we do not store your full card or UPI details ourselves)
• Delivery status updates from courier or logistics partners

How we use your information

• To process and deliver your orders
• To send order confirmations, delivery updates, and receipts
• To respond to customer support requests
• To improve our catalogue, pricing, and delivery coverage based on demand in Rajkanika, Kendrapara, and Bhubaneswar
• To send occasional offers or updates, where you’ve agreed to receive them
• To detect and prevent fraud or misuse of the platform

Cookies and similar technologies

We use cookies and similar technologies to keep you logged in, remember items in your cart, and understand how customers use the site so we can improve it. You can disable cookies in your browser settings, though some features of Tigozen.com may not work as well without them.

Who we share information with

We do not sell your personal information. We share information only where it’s needed to run the business:

• Delivery partners, to get your order to your address
• Payment gateway providers, to process payments securely
• Service providers who help us run hosting, analytics, or customer support, under confidentiality terms
• Authorities, only where required by law, such as in response to a valid legal request

How we protect your information

We use reasonable technical and organisational measures to protect your information, including restricted access to customer data and secure handling of payment information through our payment partners. No online system is completely risk-free, but we work to keep your data safe.

How long we keep your information

We retain order and account information for as long as your account is active, or as needed to fulfil the purpose it was collected for, resolve disputes, and meet our legal and accounting obligations. You can ask us to delete your account data at any time, subject to records we’re required to keep by law.

Your choices and rights

• You can access, correct, or update your account details at any time
• You can ask us to delete your account and associated personal data
• You can opt out of promotional messages while still receiving order-related updates
• You can ask us what personal information we hold about you

To exercise any of these, contact us using the details at the bottom of this page.

Children’s privacy

Tigozen.com is intended for use by adults able to enter into a purchase agreement. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to this policy

We may update this policy as Tigozen grows or as laws change. We’ll update the effective date at the top of this page when we do, and significant changes will be highlighted on the site.